Please note, we are a made-to-order bakery and are only able to accept a limited number of orders per week. Therefore, we DO NOT hold dates on our calendar without a paid invoice or deposit. All orders received will be prepared and shipped EVERY Monday thru WEDNESDAY via 2-Day UPS. If you are needing a rush delivery, please contact us via e-mail at hello@lucilleandgrace.com.

 

RUSH ORDER POLICY

Orders placed within 1 week of pick-up time require full payment within 24 hours and are subject to a rush fee up. 

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DEPOSIT & PAYMENT POLICY

Your order will not be confirmed until orders less than $100 are paid in full or 50% non-refundable deposit is paid for orders greater than $100 with the remaining balance due 1 week prior to your pick-up, delivery, shipping date.

 

If your order is not paid for 1 week prior to pick-up, your order will be cancelled, and your non-refundable deposit will not be returned.

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All payments are received via QuickBooks  invoicing.   

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CANCELLATIONS

If you are needing to cancel an order, please contact me via hello@lucilleandgrace.com. Please note that all deposits, for orders greater than $100 are non-refundable.  Additionally, there are NO REFUNDS for orders cancelled less than ONE WEEK before scheduled shipping/pick-up/delivery.

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ORDER CHANGES

Changes to orders are accepted up until TWO weeks before scheduled pick-up, delivery, shipping date. 

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DAMAGE POLICY

Due to the nature of the products offered, Lucille & Grace, LLC will not be responsible for any damages made during set-up, shipment, or transport that may occur. No refunds or price adjustments will be given.

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PRODUCT INFO

Our products may contain or have come into contact with milk, eggs, wheat, soybean, & tree nuts. Therefore, we fully expect our customers to take the responsibility of notifying their guests of this risk and not hold Lucille & Grace, LLC responsible for any allergic reactions.

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