Terms & Conditions
Please note, we are a made to order bakery and are only able to accept a limited number of orders per week. Therefore, we DO NOT hold dates on our calendar without a paid invoice or deposit.
RUSH ORDER POLICY
Orders placed within 1 week of pick-up time require full payment within 24 hours and are subject to a rush fee.
DEPOSIT & PAYMENT POLICY
Your order will not be confirmed until orders less than $100 are paid in full or 50% non-refundable deposit is paid for orders greater than $100 with the remaining balance due 1 week prior to your pick-up (due date).
If your order is not paid for 1 week prior to pick-up, your order will be cancelled, and your non-refundable deposit will not be returned.
All payments are received via PayPal invoicing. Once an invoice is requested it must be paid within FIVE business days or the invoice will be cancelled.
If you are needing to cancel an order, please contact me via email@example.com. Please note that all deposits, for orders greater than $100 are non-refundable and for orders less than $100 ONLY 50% of the total paid may be refunded. Additionally, there are NO REFUNDS for orders cancelled less than ONE WEEK before scheduled pick-up/delivery.
Changes to orders are accepted up until ONE week before scheduled pick-up time.
Due to the nature of the products offered, Lucille & Grace, LLC will not be responsible for any damages made during set-up, shipment, or transport that may occur. No refunds or price adjustments will be given.
Our products may contain or have come into contact with milk, eggs, wheat, soybean, peanuts, & tree nuts. Therefore, we fully expect our customers to take the responsibility of notifying their guests of this risk and not hold Lucille & Grace, LLC responsible for any allergic reactions.
Cookies, if left in their sealed packaging, will stay fresh for up to THREE weeks! They can also be frozen kept in their sealed packaging and in a freezer grade Ziploc bag for up to THREE months. While thawing out at room temperature, keep them sealed to reduce condensation.