Terms & Conditions

Please note, we are a made-to-order bakery and are only able to accept a limited number of orders per week. Therefore, we DO NOT hold dates on our calendar without a paid invoice or deposit. All orders received by Friday 5pm will be prepared and shipped the following Monday thru WEDNESDAY each week via UPS Ground unless otherwise specified. If you are needing a rush delivery, please contact us via e-mail at hello@lucilleandgrace.com. All rush orders may be subject to a RUSH fee.

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DEPOSIT & PAYMENT POLICY

Your order will not be confirmed until orders less than $500 are paid in full or 50% non-refundable deposit is paid for orders greater than $500 with the remaining balance due TWO weeks prior to your pick-up, delivery, shipping date.

 

If your order is not paid for TWO weeks prior to pick-up, your order will be cancelled, and your non-refundable deposit will not be returned.

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All payments are received via QuickBooks  invoicing.   

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CANCELLATIONS

If you are needing to cancel an order, please contact me via hello@lucilleandgrace.com. Please note that all deposits, are non-refundable.  Additionally, there are NO REFUNDS for orders cancelled less than ONE WEEK before scheduled shipping/pick-up/delivery.

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ORDER CHANGES

Changes to orders are accepted up until TWO weeks before scheduled pick-up, delivery, shipping date. 

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DAMAGE POLICY

Due to the nature of the products offered, Lucille & Grace, LLC will not be responsible for any damages made during set-up, shipment, or transport that may occur. No refunds or price adjustments will be given.

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PRODUCT INFO

Our products may contain or have come into contact with milk, eggs, wheat, soybean, & tree nuts. Therefore, we fully expect our customers to take the responsibility of notifying their guests of this risk and not hold Lucille & Grace, LLC responsible for any allergic reactions.​